ZendeskWebhook is a bot in the webhook senders category, operated by Zendesk.
Webhooks for development of Zendesk ticketing system and apps.
Webhook senders call your endpoints to deliver events from payment, messaging and SaaS platforms. Blocking them breaks integrations. Allow them on the webhook paths they need and nowhere else.
ZendeskWebhook identifies itself with this user agent string:
Zendesk WebhookAnyone can copy a user agent string. Transfon Security also checks where each request comes from, so a request that claims to be a known crawler but comes from the wrong network is treated as a fake, not as the real crawler.
We have not confirmed whether ZendeskWebhook follows robots.txt. Add a rule, then check your logs to see that it stopped. robots.txt is a plain text file at the root of your domain, such as https://example.com/robots.txt.
User-agent: Zendesk Disallow: /
User-agent: Zendesk Disallow: /private/ Disallow: /search
User-agent: Zendesk Allow: /blog/ Disallow: /
User-agent: Zendesk Allow: / User-agent: * Disallow: /
User-agent: Zendesk group, ZendeskWebhook ignores your User-agent: * rules, so repeat any that should still apply.Zendesk from ZendeskWebhook's user agent; check Zendesk's own documentation if it publishes a different robots.txt name.Treat robots.txt as a statement of your policy, and enforce it where requests arrive.
Allow ZendeskWebhook if it is a service you use, and keep its visits out of page views and ad requests either way.
Transfon Security for publishersZendeskWebhook is not a person. Exclude it from campaign and conversion data so reports reflect real visitors.
Transfon Security for advertisersAllow ZendeskWebhook only if it works for your store, and keep it away from cart and checkout.
Transfon Security for e-commerceIf ZendeskWebhook is a service you use, allow it on the endpoints it needs and block it elsewhere.
Transfon Security for SaaS and APIsrobots.txt is a request, not an enforcement. Transfon Security shows ZendeskWebhook by name in the Top Bots report, so you can see how often it visits and which pages it reads. Block or allow it with a User Agent rule, or slow it down with a rate limit decision rule.
Transfon Security
ZendeskWebhook is a bot in the webhook senders category, operated by Zendesk. Webhooks for development of Zendesk ticketing system and apps.
We have not confirmed whether ZendeskWebhook follows robots.txt. Add a robots.txt rule, then check your logs to see that it stopped, and block it by user agent if it did not.
Add "User-agent: Zendesk" followed by "Disallow: /" to the robots.txt file at the root of your site. To enforce it, block requests whose user agent contains "Zendesk Webhook" at your WAF. In Transfon Security that is one User Agent block rule.
No. robots.txt is voluntary, so ZendeskWebhook may not follow it, and anyone can send ZendeskWebhook's user agent, so a fake ZendeskWebhook ignores your rule. Enforce the rule where requests arrive, at your WAF, and check the source network.
Webhook senders call your endpoints to deliver events from payment, messaging and SaaS platforms. Blocking them breaks integrations. Allow them on the webhook paths they need and nowhere else.
Transfon Security identifies every bot in this directory in your traffic reports, flags fake search crawlers, and lets you allow, block or rate limit each bot.
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